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Essential Items

Here at PrimePicks Direct, Our collection is thoughtfully designed to empower you on your wellness journey, providing essential tools and resources that enhance your physical vitality, mental clarity, and emotional equilibrium.

-Founder, Co-founder

 

Essential

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About Us

At PrimePicks Direct: Online Store, we view self-care as non-negotiable for a fulfilling life. Our mission is to simplify your journey to well-being by offering products that inspire positive routines. Navigating the realm of health and self-care can be daunting, so we're here as your trusted guide. Expect expert curation, transparent information, and top-tier customer support that make your experience seamless and gratifying.

Thank you for making PrimePicks Direct: Online Store a part of your wellness expedition. Join us in embracing a life powered by vitality, equilibrium, and self-empowerment.

FAQ

How can I contact PrimePicks Direct? You can email us at info@primepicks-direct.com where our customer service team will be happy to help you with whatever you need! Do you ship worldwide? Yes Where do you ship from? We ship from Hong Kong. Can I change or cancel my order? As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received. What payment methods do you accept? We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. When will my order be processed? All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends. How long will it take to receive my order? Due to high demand, orders may take between 2-4 weeks to arrive. What if I don't receive my order? If you don't receive your order after dispute, you are eligible for a full refund. Will I be charged with customs and taxes? The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

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